Privacy at VHA

VHA Home HealthCare has a long-standing commitment to protecting the privacy and confidentiality of the personal information our clients and service partners provide to us. We understand that personal health information is among the most sensitive of personal information and always deserves to be treated with the utmost respect and protection. As an essential part of quality care, VHA commits to collecting, maintaining, disclosing, securing and destroying personal information in accordance with Ontario’s Personal Health Information Protection Act, 2004.

As A Client, You can Expect VHA Will:

  • Only collect necessary information for planning, delivering and evaluating our services to you;
  • Explain the reasons for requesting information from you and ask for your agreement to provide necessary information;
  • Respect your right to refuse consent or withdraw consent to the collection or disclosure of your personal information (although it may impact our ability to serve you);
  • Strive to maintain accurate and up-to-date information to serve you better;
  • Use appropriate security measures to safeguard your personal information whether in electronic or paper form;
  • Only disclose your information beyond your care team with your consent, unless disclosure is required or authorized by law;
  • Respect your right of access to your personal information collected by VHA; and
  • Attempt to resolve any complaint you may have about how VHA has handled your personal health information.

Like most websites, VHA uses ‘cookies’ and similar technologies to personalize and enhance your experience with our site. Cookies contain anonymous, non-personal information that are stored on the hard drive of your computer. Cookies allow you to move within areas of the site more easily and keep track of your preferences. In order to determine what information visitors access most frequently and improve our website’s accessibility, we may track statistics and information about your visit, such as IP address, domain name, access times and referring website addresses. You can always review and change your cookie preferences through your browser settings. For more information, please read our Privacy Policy, Terms and Conditions and our Privacy Frequently Asked Questions below.


To learn more about VHA’s privacy practices or to raise an issue regarding the collection, use, disclosure, security or destruction of your personal health information, please contact VHA’s Privacy Officer at or 416-489-2500.