VHA Home HealthCare (VHA) is a not-for-profit charitable organization that offers 24/7 healthcare and support services in the home and community to people of all ages and cultural backgrounds. As one of the largest not-for-profit providers of publicly-funded home care in Ontario, VHA provides personal support, nursing, rehab and community support services in Toronto and the GTA as well as in London, Kingston, and in Ottawa under the name Champlain Rehab Solutions.
VHA was founded in 1925 as the Visiting Homemakers Association with just 14 support workers providing assistance to new mothers. VHA has grown a lot in scope and size since then with over 3000 team members today, and we are proud to be celebrating VHA’s 100th anniversary in 2025. Throughout the past 100 years, VHA has stayed true to the vision of providing the highest quality compassionate care to vulnerable populations so they can maintain their independence and live safely at home. Learn more about 100 years of providing spectacular care at VHA.
VHA is committed to collaboration with the clients we serve and their families to ensure that the care we provide is centred on each individual’s unique needs and preferences. Learn more about client-centred care and the services available at VHA.
VHA works in close partnership with health sector organizations including hospitals, social support agencies and primary care physicians to integrate and coordinate care between health care providers. VHA is an active member in Ontario Health Teams in the regions where we provide service and also actively participates in other integrated care initiatives with partner organizations. Learn about integrated care at VHA.
Since 2009, VHA has invested in building research capacity to study the best and safest ways to deliver home care that result in preferred outcomes, timely access and an efficient health system. Today we are more committed than ever to leveraging our research expertise to demonstrate the value and importance of home care investments for a well-functioning, publicly-funded health system and to help ensure home care can meet the expanding needs of people in Ontario. Read about Research and Innovation at VHA.
Partner Organizations
VHA Home HealthCare is accredited by Accreditation Canada with Exemplary Standing.
Accreditation Canada is an independent, not-for-profit organization that accredits health care and social services organizations in Canada and around the world. Its comprehensive accreditation programs foster ongoing quality improvement through evidence-based standards and a rigorous external peer review.
Accredited by the International Society for Quality in Health Care (ISQua), Accreditation Canada has been helping organizations improve health care quality and patient safety for more than 60 years. VHA's Exemplary Standing is the highest ranking conferred by Accreditation Canada.
VHA was most recently Accredited with Exemplary Standing in 2024.
Best Practice Spotlight Organizations (BPSOs) are health care and academic organizations selected by the Registered Nurses’ Association of Ontario (RNAO) through a request for proposals process to implement and evaluate the RNAO’s best practice guidelines. It is a dynamic partnership that focuses on making a positive impact on patient care though evidence-based practice.
This designation recognizes VHA’s success in implementing and evaluating Best Practice Guidelines (BPGs) developed by the RNAO over a three year period. VHA has been a BPSO organization since 2015.
VHA Home HealthCare is a partner agency of the United Way Greater Toronto.
The United Way Greater Toronto is the largest non-governmental supporter of social services in the region, dedicated to creating the opportunities people need to improve their lives and build a better future.
Our Purpose and First Principles
Our Purpose: Care at home. Delivered with heart. Led by science.
VHA is committed to these First Principles:
- Deep collaboration with clients, carers and our teams as key voices in creating better systems of care and support
- Driving change as a solution finder, system builder and partner of choice in the system
- Diversity, inclusion and meaningful action towards reconciliation
- Serving the most vulnerable in our communities
- Always advocating for equity in recognition of and compensation for our teams
- Responsible and ethical use of technology that simplifies our systems and processes and improves experiences
- Data driven quality improvement and safety
- Wise and responsible use of resources
Strengthening Sustainability at VHA
Through VHA’s 2025-2030 strategic planning process, sustainability was identified as an important area of focus to build on our existing strong social mandate as a not-for-profit charitable organization. We aimed to develop goals that would further our promotion of safety, equity, inclusion and diversity and build climate resilience and environmental sensitivity to create a more caring, sustainable and equitable future.
A Sustainability Framework was developed in alignment with the United Nations Sustainable Development Goals (SDGs), created to support peace and prosperity around the world, and Canada’s Truth and Reconciliation Commission (TRC)’s Calls to Action to advance the process of Canadian reconciliation.
VHA highlighted TRC Calls to Action #22 and #23, which provide recommendations specifically for the healthcare system, and TRC Call to Action #92, which targets businesses and employers, as those are where VHA can take the most meaningful and material action.
Through an environmental scan and in alignment with Accreditation Canada’s healthcare standards, VHA selected five SDGs to be part of the Sustainability Framework, choosing those best aligned to VHA’s Purpose and where we feel we can make the most impact - Good Health, Decent Work, Reduced Inequalities, Sustainable Communities, and Partnerships.
You can see our Sustainability Framework diagram on this page (click on the visual to enlarge) or by downloading VHA's Sustainability Framework PDF.
Diversity, Equity and Inclusion at VHA
Recognizing and valuing the diversity of our team members, our clients and families and our community members, and ensuring equitable and inclusive practices in all aspects of our work is a core priority at VHA. Our Diversity, Equity and Inclusion (DEI) work at VHA focuses on four key areas:
- data, to gather a better understanding of the diversity at VHA and develop strategies to address gaps and remove barriers;
- education and training, to enhance our anti-racism and allyship offerings and to create opportunities for open discussion and continuous learning;
- policy and communication, to critically examine our language and develop guidelines to promote and ensure inclusion;
- and advocacy, to identify areas where VHA can influence systemic racism in our community.
VHA values the wealth of diversity and inclusion across all areas of our organization as well as within the communities where we provide care. VHA is committed to eliminating all forms of discrimination at all levels of the organization. As an organization we “Call It Out” to ensure active steps are being taken to champion anti-discriminatory and culturally safe practices within home care and the health care sector. As such, we invest in education, align practices, advocate for changes and challenge situations to support our clients and caregivers, volunteers, staff and service providers with the humility that there is always more for us to learn.
You can learn more about our DEI work in our current Diversity, Equity and Inclusion Report.
Acknowledging the Land We Work On
VHA Home HealthCare operates in several communities around Ontario with offices in Toronto, Mississauga, Durham Region, London and Ottawa.
Our offices in Toronto include the traditional territory of many nations, including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples.
Our offices in Mississauga are part of the Treaty and Traditional Territory of the Mississaugas of the Credit First Nation, The Haudenosaunee Confederacy, the Huron-Wendat and Wyandot Nations. We recognize these peoples and their ancestors as peoples who inhabited these lands since time immemorial. The City of Mississauga is home to many global Indigenous Peoples.
Our offices in Durham Region exists on lands that the Michi Saagiig Anishinaabeg inhabited for thousands of years prior to European colonization. These lands are the traditional and treaty territories of the Nations covered under the Williams Treaties, including the Mississaugas of Scugog Island First Nation, Alderville First Nation, Hiawatha First Nation, Curve Lake First Nation, and the Chippewa Nations of Georgina Island, Beausoleil and Rama.
Our offices in London include the territories of the Attawandaron, Anishinaabeg, Haudenosaunee, and Lunaapeewak - peoples who have longstanding relationships to the land, water and region of southwestern Ontario.
VHA Home HealthCare operates as Champlain Rehab Solutions in the Greater Ottawa area in Ontario in un-ceded Algonquin Anishinabe territory. The peoples of the Algonquin Anishinabe Nation have lived on this territory for millennia. Their culture and presence have nurtured and continue to nurture this land.
Your generous donation helps people in need of more independence at home and in your community.