Lead Home Care Agency

The Lead Home Care Agency (LHA) model is a new model of care that provides a more seamless experience for patients, caregivers and health care providers to improve patient outcomes and population health while also being more cost-effective. The LHA model provides enhanced and more integrated supports throughout a patient’s care journey, including the transition from hospital to home.

Features of the Lead Home Care Model

VHA’s Lead Home Care Agency Model provides:

Contracting health providers & vendors: In addition to providing front-line services, VHA will subcontract with various partner SPOs and equipment, supply and pharmacy vendors to support a program in a given geography.
Navigating Care: Connecting clients to various care services across the continuum to meet their needs.
Coordinating & Scheduling: Backoffice team supports management of client records, referral assignments and home care coordination.

Program Management: Providing resources to support the development, implementation and growth of the program utilizing co-design values.
Contract Management: Development of contracts to ensure program and legal requirements are met, compliance processes confirmed, and clear understanding of parties’ responsibilities established. This also includes ongoing contract management and enforcement.
Quality & Best Practice & Design Support: Identify/support best practices and provide recommendations or develop standards, policies, and programs to address gaps, needs, and develop and deliver education as required and models of care as needed.

Digital Health Record Cloud-based clinical information systems that support the delivery of client care via client scheduling, clinical documentation, providing families access to relevant information, and facilitate communications with the care team. Reporting utilizing our data warehouse to provide data visualization to monitor and support improvements in service delivery. Collaborative Workspace to allow real-time communication between partners.

VHA Home HealthCare has been University Health Network (UHN)'s Lead Home Care Agency since 2020

The Integrated Care at UHN Program provides patients and their caregivers with specialized supports and homecare services throughout their journey to recovery, both leading up to and following hospital admissions. UHN has partnered with VHA Home HealthCare (VHA) as part of one Integrated Care Team to provide UHN patients with home healthcare services as needed. The Integrated Care at UHN Program provides clients with:

A primary point of contact throughout their recovery
Access to a 24/7 phone line for assistance, available to patients, their families and caregivers
One consistent and coordinated Integrated Care Team

Learn more about Integrated Care at UHN (Download PDF)