Privacy Policy

VHA Home HealthCare has a long-standing commitment to protecting the privacy and confidentiality of the personal health information our clients and service partners provide to us. As an essential part of quality care, VHA commits to collecting, maintaining, disclosing, securing and destroying private client information in accordance with the Ontario Personal Health Information Protection Act, 2004. As a client, you can expect VHA will:

  • Only collect necessary information for planning, delivering and evaluating our services to you;
  • Explain the reasons for requesting information from you and ask for your agreement to provide necessary information;
  • Respect your right to refuse consent or withdraw consent to collection or disclosure of your personal information (although it may impact our ability to serve you);
  • Strive to maintain accurate and up-to-date information to serve you better;
  • Use appropriate security measures to safeguard your personal information whether in electronic or paper form;
  • Only disclose your information beyond your care team with your consent, unless disclosure is required or authorized by law;
  • Respect your right of access to your personal information collected by VHA; and
  • Attempt to resolve any complaint you may have about how VHA has handled your personal health information.

For more on VHA’s privacy practices, or to raise an issue regarding the collection, use, disclosure, security or destruction of your personal health information, please contact VHA’s Privacy Officer at jklopp@vha.ca or 416-482-8782.

  • The Foot Care Nurse provided excellent service and was very professional.

    Client’s Daughter
  • My Foot Care Nurse delivered excellent work! Her detailed explanation in how to use my foot care medication helps me a lot.

    Client
  • The PSW sent to my mom is very caring and attentive. She is very engaging and one of the few PSWs my mother has connected with.

    Client’s Daughter
  • My mother’s PSW has done and continues to do an exceptional job at assisting and taking care of my mother. I really appreciate her feedback and suggestions in regards to client’s safety.

    Client’s Son
  • My nurse is fabulous. She is the best. I didn’t trust nurses before…she really helps me a lot.

    Client
  • VHA PSWs have been amazing and I am very happy with the service.

    Client’s Daughter
  • The PSW sent to me was very professional and exceeded my expectations on so many levels. She went above and beyond her job description to help me.

    Client
  • The Foot Care nurse did an amazing job at taking care of my mother. She was always very punctual, professional, gentle, caring, sensitive to my mother’s needs

    Client’s Daughter
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