VHA Home HealthCare (VHA) has made our myVHA Client Portal even easier to navigate for clients and their families with a new feature launched this week: The Evha AI Assistant. Thanks to Evha, myVHA Client Portal users can now access information and support quickly and easily 24 hours a day, 7 days a week.

Evha is part of VHA’s ongoing commitment to co-design with clients and caregivers, using their lived experiences to inform upgrades to myVHA to deliver the best possible service to our clients. The myVHA Client Portal is a secure online platform that provides clients with direct access to their schedules and information about their care. Learn more about the myVHA Client Portal.

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What can the Evha AI Assistant help with?

The Evha AI Assistant is an interactive tool designed to assist clients in real-time using artificial intelligence, offering instant responses to questions related to the use and navigation of the myVHA Client Portal. Evha has been designed to ensure a secure, high-quality user experience, while also carefully managing ethical considerations and mitigating potential risks related to the use of AI, in accordance with VHA’s AI governance policy and practices.

Evha is currently able to:

• Provide helpful navigational information and real time support related to the use of myVHA
• Answer questions about VHA’s programs and services for clients, their family members, and caregivers

“Whether clients are looking for details about services or need help finding the right information, Evha is there to point them in the right direction,” says Nicole Iancovitz, VHA’s Director of Digital Transformation & Adoption, who is excited to be sharing this news with our clients and their families.

VHA’s Vice President of Digital Health & Chief Information Officer Alistair Forsyth is thrilled about the potential Evha has to make things easier for our clients and families. “This is just the beginning! Future updates to Evha will involve helping to answer questions from clients about their care, provide personalized education & support, and automate tasks on myVHA like making schedule adjustments on a client’s behalf,” he said. “We hope the clear answers and information Evha provides will be a great benefit and an important first step toward delivering more personalized care to our clients and families.”

Where can users find the new Evha feature in the myVHA Client Portal?

To access Evha, a VHA client or caregiver must log in to the myVHA Client Portal. Once logged in, Evha will appear as a small icon in the bottom right corner of the portal dashboard. By clicking on the icon, a chat box is opened. Users can select common questions from a list to begin the conversation or type in their own message to ask for support in navigating to the information they need.

How do users register for the myVHA Client Portal?

We encourage all of our clients and/or their caregivers to register for the myVHA Client Portal if they haven’t already so that they can make use of this new and exciting feature. For questions regarding the new features or about the myVHA Client Portal, please email our myVHA Support Team at myvha@vha.ca.

For more Frequently Asked Questions about the myVHA Client Portal and the features available to clients and caregivers, please visit the myVHA Client Portal page.

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Evha as an Example of Collaboration in Action

Co-design with clients and families and with staff and service providers has been central to Evha’s development. This has included:

• Client and Family Partners who provided feedback on usability, participated in multiple design sessions, helped select Evha’s “look”, and continue to provide ongoing support and counsel on the myVHA Client Portal.
• Staff and service providers who contributed ideas in our contest to determine the name for our AI Assistant.
• myVHA Project Team, Steering Committee and Evha Development Team members for their countless contributions in Evha’s creation and launch.

We look forward to sharing further developments with Evha and the myVHA Client Portal as part of our commitment to ongoing improvements in client experience to support and empower every client at VHA.