This National Volunteer Week, April 19-25, we join communities across Canada to celebrate the incredible volunteers who give their time, energy and expertise to make a real difference. This year’s theme, Ignite Volunteerism, celebrates volunteer stories and encourages Canadians to discover their own ways to contribute, with the hope of inspiring each generation to get involved. This year is also the United Nations’ International Year of Volunteers, a global initiative recognizing the important role volunteers play in building stronger, more connected communities.

At VHA Home HealthCare, our volunteers are an essential part of our organization. From serving on the Board of Directors, delivering personal protective equipment to staff, visiting vulnerable seniors, coaching clients through hoarding recovery, and providing relief to parents and families, their contributions make a meaningful difference every day. To celebrate National Volunteer Week, we spoke with volunteers from across our programs about what inspired them to get involved and what volunteering means to them.

Voices of Our Volunteers

Kelly Nguyen
Safer Spaces Hoarding Support Volunteer Coach

“I was inspired to get involved in this mental health support program because I wanted to help clients living in unsafe conditions, at risk of injury or eviction, and struggling with isolation. My background in rugby coaching has allowed me to approach each client’s situation with patience and consistency, moving slowly and compassionately.

It’s incredibly rewarding to help clients rebuild their confidence, create a safer living space and experience connection and companionship along the way. I truly enjoy contributing my time, skills and passion to create positive change.”

---

Julie
Early Childhood Resource Volunteer

“When my work shifted from full-time to part-time, I wanted to find a meaningful way to give back. A friend who works at VHA suggested I get involved with the Connected Families Parenting Support Program, and I knew right away that working with babies and parents would be a great fit. Having stayed home with my own children, I understand how overwhelming and isolating those early years can be. Sometimes just having another trusted adult around can make a big difference.

One moment that stands out was when the grandmother of the twins I was supporting commented on how calm and comfortable the children were with me. It reminded me how much even small moments of support can have a meaningful impact.”

---

Susan Portner
Personal Protective Equipment (PPE) Delivery Team Volunteer

“I started volunteering as a way to give back to the community of PSWs who were lifesavers for my family when my husband was gravely ill. Delivering PPE may be a quiet role, but it’s one way I can support the caregivers who work so hard for so many people.

I really enjoy my interactions with staff when dropping off supplies. Their appreciation makes me feel like I’m doing something useful, and that feels great.”

---

Vanessa Rong
Companion Link for Seniors Visiting Program Volunteer

“As the primary caregiver for my grandfather with Alzheimer’s, I learned quickly how important it is to really listen and find ways to connect with people living with dementia. That inspired me to volunteer at the Kew Beach Unit, a partnership between Michael Garron Hospital and VHA, and I’ve found it deeply rewarding.

Volunteering has taught me to slow down, pay attention and meet people where they are. When I first started, many residents were quiet and reserved with me, but over time I began to notice a shift in our interactions—more smiles, chats and excitement when I walked into the room, along with a growing enthusiasm for daily activities.

Experiences like these have shown me how crucial volunteers are in creating space for residents to feel heard, supported and valued, and how much connection and quality time can matter in their lives.”

---

The Lasting Impact of Volunteers

Volunteers make a difference across VHA every day—for staff, service providers, clients and families. Oliva Mabborang, Manager of Community Programs and Partnerships at the Kew Beach Unit, sees that impact firsthand.

“Our volunteers bring diverse perspectives and energy that enrich the care environment,” she says. “They provide meaningful social connections for patients and contribute to their physical and emotional well-being. I especially enjoy seeing younger volunteers embrace a culture of service and their enthusiasm makes a lasting difference.”

---

During National Volunteer Week and the International Year of Volunteers, we celebrate the dedication, compassion and impact of our volunteers. Their stories remind us that volunteering, whether through small acts or ongoing commitments, helps build stronger, more connected communities.

We are deeply grateful to Kelly, Julie, Susan, Vanessa and all of our VHA volunteers, who together contributed 5,320 hours of service last year. Your skill, commitment and generosity are an inspiration to us all. Happy National Volunteer Week!

If you’re looking for a hands-on volunteer opportunity and want to make a positive difference in people’s lives, visit vha.ca/volunteer to find out how to get involved.