VIRTUAL CARE

Virtual CARE

VHA Virtual Care LogoVHA Home HealthCare’s dedicated service providers partner with clients and their families to determine the best approach for providing care for each unique client situation. Virtual Care services are provided over the telephone or by video either with a smartphone, tablet or computer. In many situations and depending on the needs and preferences of each client and family, VHA Virtual Care can be used in combination with in-person visits. VHA offers a variety of services through virtual care. These services include:
  • Nursing services including support after an operation or on discharge from hospital, chronic disease management, infusion therapy, medication, pain and symptom management, wound care
  • Rehabilitation services including dietetics, occupational therapy, physiotherapy, social work and speech language therapy to conduct initial assessments and treatment, health education and teaching, funding applications, equipment recommendations and follow up
  • Palliative care to assist clients and families adjust and adapt as a progressive, life-limiting illness progresses and to help provide medical and respite care as well as emotional and social support
  • Hoarding Support services to help individuals regain control of their homes by providing support to reduce clutter and address hoarding behaviours

To learn if virtual care is right for you, please use the tool below, have a conversation with your service provider about virtual care, or contact VHA’s office at 1-888-314-6622

Frequently Asked Questions

No, all your services may not be virtual. Depending on the nature of your care and what you are comfortable with, you may have a combination of in-home visits and virtual visits.

If at any point you no longer want virtual care, you can always let your healthcare professional know.

VHA offers a wide variety of services that can be provided virtually, however many other factors can determine if virtual care is the best option for you.

Please speak with your VHA healthcare professional to learn if virtual care is appropriate for you. They will be able to use their clinical judgement to help you determine if any part of your services can be provided virtually in a safe and effective manner.

Check your spam or junk folder in your email

Ask your healthcare professional for the title of the meeting invite (usually has the word “virtual care” and try searching for that word in your inbox

If you accepted the meeting invite into your calendar, it may have gone to your “Sent” folder. You can find the meeting details by going to the Sent folder or by going to your email calendar.

You can only use Microsoft Teams on Google Chrome and Microsoft Edge – all other browsers are not fully supported.

Yes you can, however you must use the Microsoft Teams app. If you don’t have it installed, you can download the app by following these steps

iPhone:

  • Click the App Store icon on your iPad or iPhone and searching “Microsoft Teams” and click “Get”

Android:

  • Open the App Store/Play Store on your phone or tablet and search for “Microsoft Teams”
  • Download Microsoft Teams by clicking Install

Check that your healthcare professional has their microphone on by looking at the bottom left of the screen or selecting the “People” icon and looking to the right side of the screen. If the microphone icon displays a line through it, the user is muted.

Check that you have your device volume turned on.

If the audio quality is poor, try using a headset (headphones with a microphone) instead.

Check that the sound is coming from the right speaker. Click the three dotted icon and select ‘Show device settings.” From here you can select which speaker you are using and increase the volume.

If you are still experiencing audio issues, call your healthcare professional via telephone and the number they provide.

Check if you have your camera turned on in the meeting

If you joined via the web, please check that you have allowed your browser to use your camera and microphone by clicking the lock icon on your address bar

Check if the right camera is selected by clicking three dotted icon and then clicking “Show device settings”

Check if any other open program is also using your camera (only one program can use it at a time)

If you still experience an issue, try restarting your device and re-joining the meeting.

Please check to see if you have a secure internet connection, and close other open programs that may slow down your computer. Try restarting your computer if none of the above works.

Try testing the video and audio quality with a different MS Teams meeting, or if possible, with a different app (such as Skype). If you continue to have issues, it may be an issue with your internet connection or device:

  • Try moving closer to where your Wi-Fi is the strongest
  • Try another device if possible

No, you cannot use the chat feature, this feature is currently unavailable for our healthcare professionals. Please use the teams video call or email to communicate with them.

Click on the square button with the up arrow and click on the window/screen you would like to share with your healthcare professional

This feature is only available if you have the MS Teams app installed (it will not work on your browser currently).

If you have the app installed, you can change your background before the meeting begins

You can also change your background during a meeting by clicking the three dotted icon and selecting “Show Background Effects”

This issue usually occurs on Windows computers:

Check that your desktop orientation on Windows is set to Landscape. Click the Windows search key on the bottom right of your desktop and type “rotate”. You will see an option to Change the orientation of the display

If you are using the Microsoft Edge web browser, make sure you have the latest version installed by clicking here and selecting “Download”: https://www.microsoft.com/en-us/edge

VHA Home HealthCare provides a Welcome Booklet to all of our new clients and families to introduce our services and to provide information about our care. Please click here to access VHA’s Welcome Booklet.


To learn more about VHA Virtual Care, you can read stories here about our virtual care work:

https://www.vha.ca/resource/creativity-and-collaboration-optimizing-virtual-care-services-for-vhas-london-rehab-team/

https://www.vha.ca/resource/vha-mobilizes-to-help-long-term-care-homes-in-crisis/