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Strategic Plan

This plan builds on the nearly century-long, rich history VHA has of offering high quality care with great heart to vulnerable populations when, where and how our clients want it. It positions us well to focus on the needs of clients and families, to champion sustainable solutions that enable health, independence and well-being, and to play an essential role in the redesign and orchestration of our future health care system.

Our strategic priorities for 2020 – 2025 are:
  • CARE to Connect focuses on innovative partnerships, integrated care models and championing the voices of our clients and families as our health care system transforms.
  • CARE to Create is all about ensuring simpler, more streamlined communications for our clients and families as well as our service providers by investing in innovation, technology and digital tools to make everything we do as easy as possible for the people we serve and for our team.
  • CARE to Inspire puts the spotlight on our people—who deserve a terrific workplace, job satisfaction, work-life balance and access to training, development and growth opportunities.

Strategic Plan 2020 – 2025: Care to Transform


Strategic Plan 2015 – 2020: Bringing Our Future into Focus


Read our year-end progress report on 2019 deliverables


Read our year-end progress report on 2018 deliverables


Read our year-end progress report on 2017 deliverables


Read our year-end progress report on 2016 deliverables


Read our year-end progress report on 2015 deliverables

  • The Foot Care Nurse provided excellent service and was very professional.

    Client’s Daughter
  • My Foot Care Nurse delivered excellent work! Her detailed explanation in how to use my foot care medication helps me a lot.

  • The PSW sent to my mom is very caring and attentive. She is very engaging and one of the few PSWs my mother has connected with.

    Client’s Daughter
  • My mother’s PSW has done and continues to do an exceptional job at assisting and taking care of my mother. I really appreciate her feedback and suggestions in regards to client’s safety.

    Client’s Son
  • My nurse is fabulous. She is the best. I didn’t trust nurses before…she really helps me a lot.

  • VHA PSWs have been amazing and I am very happy with the service.

    Client’s Daughter
  • The PSW sent to me was very professional and exceeded my expectations on so many levels. She went above and beyond her job description to help me.

  • The Foot Care nurse did an amazing job at taking care of my mother. She was always very punctual, professional, gentle, caring, sensitive to my mother’s needs

    Client’s Daughter
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