strategic plan

Strategic Plan

Our strategic pillars for 2015 – 2020 are:
  • Becoming More Attuned to client, caregiver and partner voices to help us deliver on our mission of creating possibilities for more independence, empowering people to make informed care decisions for themselves and their families.
  • Building on exciting relationships to be More Connected – not only to ensure our relevance in a rapidly evolving health care system, but also to impel VHA to break new ground in research and development of integrated solutions that reflect the needs of the community.
  • Realizing More Inspired Solutions by tapping into the energy and expertise of our staff, service providers and tech-savvy partners to drive best practices, improve the client experience, and deliver equitable, sustainable solutions for Ontarians·

Strategic Plan 2015 – 2020: Bringing Our Future into Focus


Read our year-end progress report on 2018 deliverables


Read our year-end progress report on 2017 deliverables


Read our year-end progress report on 2016 deliverables


Read our year-end progress report on 2015 deliverables

  • The Foot Care Nurse provided excellent service and was very professional.

    Client’s Daughter
  • My Foot Care Nurse delivered excellent work! Her detailed explanation in how to use my foot care medication helps me a lot.

  • The PSW sent to my mom is very caring and attentive. She is very engaging and one of the few PSWs my mother has connected with.

    Client’s Daughter
  • My mother’s PSW has done and continues to do an exceptional job at assisting and taking care of my mother. I really appreciate her feedback and suggestions in regards to client’s safety.

    Client’s Son
  • My nurse is fabulous. She is the best. I didn’t trust nurses before…she really helps me a lot.

  • VHA PSWs have been amazing and I am very happy with the service.

    Client’s Daughter
  • The PSW sent to me was very professional and exceeded my expectations on so many levels. She went above and beyond her job description to help me.

  • The Foot Care nurse did an amazing job at taking care of my mother. She was always very punctual, professional, gentle, caring, sensitive to my mother’s needs

    Client’s Daughter
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