Delivering care that is high quality, reliable, and client and family-centered is always at the heart of everything we do at VHA. Our commitment to providing excellent care delivered with heart and led by science, is made possible by measuring our performance through the data collected when we ask how we’re doing. To keep a pulse on the care we’re providing, we ask our clients and caregivers to share their feedback through a survey. Thanks to the insights you provided, we’re excited to share the results from the 2024-25 surveys.

Between June 1, 2024 and May 31, 2025 we received a total of 2,878 responses and overall, we received a Satisfaction Rate of 85%.

Highlights from this year’s results include:

• 95% of respondents felt they were treated with courtesy and respect
• 93% felt safe during care
• 90% indicated their care providers listened carefully and 91% understood their needs
• 89% noted their care providers explained things in a way that was easy to understand
• 90% said their care providers arrived on time
• 87% confirmed services were provided as per their care plan

‘Listening to our care recipients is one of the most important things we do. We’re inspired by what we’ve done well and use this information to act on areas where we can get better, and we do this work in partnership with client partners who can guide us best!’

One area of focus will be working on care planning with 71% of clients and caregivers reporting they’d like to feel more informed and engaged in the process. Teams will be working on determining how to do this best, making care plans available and accessible on-site and online and we’re eager to see the impact ahead.

Thank you to our survey respondents and our team of homecare specialists

We’re proud of the results our incredible homecare specialists have helped us achieve but we know that our commitment to quality and excellent care never stops. To every client and family member who took the time to take part in our survey, thank you for your insight and providing us with a better understanding of how deliver the best care possible.

Collaboration makes VHA better! Are you interested in sharing your voice to help VHA meet the needs of all of our clients and families? Find out how you can get involved.