myVHA Client Portal

myVHA is a client portal that VHA Home HealthCare (VHA) has created to give our clients greater control over how and when they receive care. It is designed to enhance our ability to communicate effectively with our clients and their families.

Developed with clients and family members, myVHA

is an easy-to-use, secure platform
provides easy access to client schedules and information
includes options for cancelling and rescheduling visits
shares information about which care provider will be visiting

Register or Access the myVHA Client Portal

Learn more about MyVHA

How do I register?

All VHA clients who receive personal support service and shift nursing services from VHA have access to the myVHA portal. Clients visiting VHA’s nursing clinics also now have access to the myVHA client portal. This includes clients visiting our Fairview clinic located on Fairview Mall Drive in Toronto, our North Clinic located on Eglinton Avenue West in Toronto and our Malton Integrated Care Clinic located on Traders Blvd East in Mississauga. Updates on access for clients receiving other services from VHA will be provided soon.

Is there any training available to me?

VHA has created a training guide for clients and their families who want to improve their usability with the myVHA Client Portal. The training guide is a course that our clients and their caregivers can take which shows step-by-step instructions on how to navigate the site and complete actions such as viewing your schedule, updating your profile, cancelling or rescheduling a visit, etc. The guide will continue to be updated as new features and changes are introduced as well.

View the myVHA training guide

Frequently Asked Questions about MyVHA

All VHA clients who receive personal support service and shift nursing services from VHA have access to the portal. Clients visiting VHA’s nursing clinics also now have access to the myVHA client portal. This includes clients visiting our Fairview clinic located on Fairview Mall Drive in Toronto, our North Clinic located on Eglinton Avenue West in Toronto and our Malton Integrated Care Clinic located on Traders Blvd East in Mississauga. Updates on access for clients receiving other services from VHA will be provided soon.

myVHA can be accessed by going to www.myvha.vha.ca. To register to use myVHA, go to this website and enter your name and email address and click the link to register. If VHA has your email in our system, you will receive an email to set up a personal password. If we do not yet have your email in our system, you will receive an error message asking you to contact our client care office team to set up your access.

myVHA can be accessed on a cell phone, tablet or computer. It can be accessed from anywhere at any time that is convenient for you.

We are currently working on providing the ability for clients to invite others, such as family members, friends or caregivers, to have read only or full access to their myVHA account as long as the contact is listed in VHA’s system. Clients will also be able to receive notifications of visit changes on the portal and provide Personal Preferences related to service. In addition, clients receiving nursing and rehab services from VHA will have access to myVHA in the future. We will provide updates on these services as they become available.

Yes. myVHA is a completely secure platform. VHA Home HealthCare understands the extreme sensitivity of your personal health information and takes all necessary measures to ensure the privacy and security of information in the myVHA client portal.

For details about VHA’s privacy and security practices, please visit the privacy section on our website or contact VHA’s privacy officer at privacy@vha.ca. Please be sure to play your part to ensure the information remains protected. Do not share your password or login details with anyone unless you want them to have access to your information. Whenever you log into the portal, be sure you are in a private space and no one else can view the information, other than those you wish to see it. If you forget your password, open the myvha.vha.ca site and click on the “Reset Password” link. Follow the prompts to reset your password.

The myVHA client portal currently allows for one Client specific login to be created. We understand the need for loved ones and caregivers to have their own logins as well so we will be adding a multi-accounts feature. Clients will be able to invite family members and others to have read only or full access to their account, provided the contact is listed in VHA’s system. We are currently co-designing this feature with client partners and providers. Further information about this will be provided when this functionality becomes available.

If you are receiving Rehab Services in addition to Personal Support or Shift/Clinic Nursing, you will not see any of your Rehab Visits listed in your Calendar on the myVHA portal. The same applies for any Visiting Nursing Visits as these service types have not yet been released for display on the portal. We plan for these services to be fully accessible on myVHA in the future and will provide updates as they become available.

Who do I contact if I have an inquiry or need support?

For Scheduling inquires, please contact your Coordinator at 416-489-2500.

For myVHA Portal related inquires and support, please email myvha@vha.ca.

Your Privacy and MyVHA

myVHA is a completely secure platform. VHA Home HealthCare understands the extreme sensitivity of your personal health information and takes all necessary measures to ensure the privacy and security of information in the myVHA client portal.

For details about VHA’s privacy and security practices, please visit the privacy section on our website or contact VHA’s privacy officer at privacy@vha.ca. Please be sure to play your part to ensure the information remains protected. Do not share your password or login details with anyone unless you want them to have access to your information. Whenever you log into the portal, be sure you are in a private space and no one else can view the information, other than those you wish to see it. If you forget your password, open the myvha.vha.ca site and click on the “Reset Password” link. Follow the prompts to reset your password.

myVHA Client Portal

Learn more about MyVHA

How do I register?

Is there any training available to me?

Frequently Asked Questions about MyVHA

Who do I contact if I have an inquiry or need support?

Your Privacy and MyVHA

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