VHA is committed to quality and driving care excellence. Our organization operates within a sound, integrated, board-endorsed, quality, risk & client safety framework. Rigorous monitoring of key quality and clinical performance indicators happens across all levels of the organization, including VHA’s dedicated Quality & Risk Management Committee of the Board.
Asking Clients about their home care experience is important for continuous improvement. VHA supports measurement and improvement of client experiences, including through client experience surveys and various initiatives such as Client and Family Centered Care, Changing the Conversation, Client & Family Voice.