quality

Quality at VHA

One of VHA’s core beliefs is that care must be spectacular and continuously focused on quality improvements and client safety.

VHA is committed to quality and driving care excellence.  Our organization operates within a sound, integrated, board-endorsed, quality, risk & client safety framework. Rigorous monitoring of key quality and clinical performance indicators happens across all levels of the organization, including VHA’s dedicated Quality & Risk Management Committee of the Board.

 

With a relentless focus quality improvement, VHA is continuously working to optimize service and better the client experience. Engaging participation from all streams – including clients, caregivers, community partners, staff and service providers – VHA is regularly refining, innovating and leading quality improvement initiatives to achieve the best care outcomes.

 

Accredited since 2000 by Accreditation Canada, VHA adheres to the highest quality and safety home care standards. In our most recent evaluation survey in 2016, VHA was accredited with Exemplary Standing, the highest standing possible.

Our Team

Kathryn Nichol, RN, PhD
Vice President Quality, Best Practice, Research and Education & CNE
knichol@vha.ca


Kathy Sidhu
Manager Quality Improvement, Client Safety and Client Experience
smckay@vha.ca


Mehwish Dhamani
Quality Improvement and Client Safety Specialist
snizzer@vha.ca


Amina Robi
Quality Improvement and Evaluation Associate
arobi@vha.ca

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