VHA Home HealthCare (VHA) is always looking for ways to make sure we are delivering the highest quality care to our clients and families. We have a number of initiatives to support these efforts.
Client and Family-Centred Care is an approach to care that focuses on the whole person as a unique individual and not just on their illness or disease. It allows for health care providers to come to know and understand the person’s life story, experience of health, the role of family in the person’s life, and the role they may play in supporting the person to achieve health. –Registered Nurses of Ontario, 2015.
VHA’s Client and Family-Centred Care is driven by the following foundational values and beliefs that guide the work of our dedicated team of care providers:
All VHA staff and service providers are required to apply the following core processes of client & family-centred care:
VHA wants to engage clients and caregivers in a meaningful way so that we’re not just practicing Client and Family-Centred Care, but creating care that’s driven by what clients and their families want.
Changing the Conversation is a flexible approach to care. It encourages our staff and service providers to ask questions that trigger conversation to make sure we meet your needs each visit.
As a VHA client, you have the right to…
VHA Home HealthCare provides a Welcome Booklet to all of our new clients and families to introduce our services and to provide information about our care. Please click here to access VHA’s Welcome Booklet.
