“I would absolutely recommend VHA… and I’d recommend it as a place to work too. They obviously have a high standard of people from what we’ve seen. You need to be a special person to be this kind of home care nurse, because you’re not just dealing with a patient and medical situations, you’re dealing with family and family dynamics. I think they have done a tremendous job for us.”
Diane Flax, parent and VHA client
Closer relationships, better client care.
At VHA, we believe client centred care begins with relationships of mutual trust and respect. We carefully construct case loads to allow nurses and support workers time to get to know their clients and provide the best care possible. In a 2006 survey, 100 per cent of our nurses rated overall quality of care at VHA as good or excellent. VHA staff is always ready to respond to client needs and deliver services with competence and sensitivity.
Care plans to support your work.
It is our goal to support clients’ unique needs so they can live with comfort and dignity. When a client is first referred, VHA:
- Conducts a full consultation and assessment with the client.
- Develops an outcome-driven individualized care plan that considers information provided by the referring agency.
- Ensures care teams are well-equipped to address client needs and that both clients and staff always know what to expect.
Multilingual services for stronger bonds.
We value client diversity, the communities we serve and your language skills. We provide services in 38 languages to help:
- Clients communicate their needs more fully.
- Create opportunities for you to use your abilities in your day-to-day work.
Creative solutions to crisis situations.
As part of VHA’s client centred care approach, we:
- Provide some subsidized access to VHA care to assist the most vulnerable members of our community.
- Explore every avenue to ensure our clients—regardless of their ability to pay—receive the care they need.
- Offer subsidized short-term care through partnerships with the United Way and other granting agencies, so clients in crisis situations can begin or continue receiving services.
Our focus on quality patient care, supported by strong leadership principles, is why VHA Home HealthCare is widely recognized as one of the finest client centred health care organizations in Ontario.
If you’d like to develop closer relationships with patients in an environment that supports excellence, you belong at VHA.