Complex care and simple comforts; it’s what people in the community rely on us for and what VHA Home HealthCare has prided itself in offering for nearly 85 years. In July 2009, VHA Rehab Solutions joined the VHA family, expanding VHA’s services and network to over 1,500 health care professionals. With clients in eight Local Health Integration Networks (LHINs), VHA Home HealthCare’s client-centered, community-based approach provides a wide range of services including: nursing, rehabilitation, personal support and home support. Our caring team of professionals helps Ontario seniors, families, adults and children living with disabilities or suffering from a chronic or terminal illness, live life more independently, in comfort and with dignity.
Our unique work culture values diversity, flexibility and autonomy, encouraging employees to achieve their goals through ongoing training, support and teamwork. If you’re looking for a challenging and rewarding career in health care, you belong at VHA. We are currently seeking a,
Personal Support Coordinator - Customer Service Centre (CSC)
Full time-1 year contract
Flexibility in scheduling is required - rotating shifts including days, weekends, evenings, holidays
In this role you will perform all service and scheduling functions for the Customer Service Centre. The main functions of this role includes acceptance of new client offers, scheduling, service changes and updates, maintenance of service plans, and regular communications with clients, funders, Personal Support Workers, Nurses, and Rehabilitation Service Providers.
You are an effective communicator with superior telephone skills and the ability to deal effectively and courteously with clients, funders and employees by demonstrating excellent customer service skills. Demonstrated ability to effectively deal with or diffuse caller conflicts and complaints, excellent listening skills. You are culturally competent, interacting effectively with diverse stakeholders with a wide range of communication skills, knowledge and understanding of the home care system. Strong attention to detail and the ability to deal with multiple priorities is a requirement. You possess strong computer skills with proven speed and accuracy (50wpm) and have experience and a keen desire to learn and utilize new software/electronic applications.
You are a strong team player and can work effectively under pressure, adhering to deadlines. You are comfortable working in a constantly shifting environment as VHA responds to changes in client needs and staff availability. You have relevant post secondary school education/training combined with practical experience. Familiarity with medical terminology is an asset. Proven organizational and effective problem solving skills are required. Demonstrated efforts to continuously develop and upgrade skills and achieve personal and organizational performance targets are required. Knowledge of GoldCare and the ability to converse in a second language is a definite asset.
Please submit a letter of application and resume quoting file # CSCPS-25-10 to
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Deadline to apply: September 17, 2010
VHA Home HealthCare is an Equal Opportunity Employer
Accredited by Accreditation Canada