Complex care and simple comforts; it’s what people in the community rely on us for and what VHA Home HealthCare has prided itself in offering for nearly 85 years. In July 2009, VHA Rehab Solutions joined the VHA family, expanding VHA’s services and network to over 1,500 health care professionals. With clients in eight Local Health Integration Networks (LHINs), VHA Home HealthCare’s client-centered, community-based approach provides a wide range of services including: nursing, rehabilitation, personal support and home support. Our caring team of professionals helps Ontario seniors, families, adults and children living with disabilities or suffering from a chronic or terminal illness, live life more independently, in comfort and with dignity.
Our unique work culture values diversity, flexibility and autonomy, encouraging employees to achieve their goals through ongoing training, support and teamwork. If you’re looking for a challenging and rewarding career in health care, you belong at VHA. We are currently seeking a,
Administrative Support Staff - Customer Service Centre (CSC)
2 Permanent Part-time Position Available –minimum of 21 hours per week
Must be available to work consistent evenings and weekends
Flexibility in scheduling is required - rotating shifts include days, weekends, evenings, and holidays
In this role you will provide full clerical and administrative support to the Customer Service Centre. This position is the “primary” contact for all electronic inquiries made by the CCACs. The main functions of this role include data entry, monitoring of electronic portals and fax systems, service changes and updates, maintenance of the client data base, email and fax communications with VHA Nurses, Rehabilitation Service Providers, & VHA Subcontractors, and the compilation of the Centre`s data, statistics and reports.
You possess superior computer and data entry skills with proven speed and accuracy (50wpm) and have experience and a keen desire to learn and utilize new software/electronic applications. You are culturally competent, interacting effectively with diverse stakeholders with a wide range of communication skills, customer service experience, knowledge and understanding of the home care system. Strong attention to detail and the ability to deal with multiple priorities is a requirement.
You are a strong team player and can work effectively under pressure, adhering to deadlines. You are comfortable working in a constantly shifting environment as VHA responds to changes in client and funder needs and staff availability. You have relevant post secondary school education/training combined with practical experience. Medical terminology is an asset. Proven organizational and effective problem solving skills are required. Demonstrated efforts to continuously develop and upgrade skills and achieve personal and organizational performance targets are required. Knowledge of GoldCare and the ability to converse in a second language is a definite asset.
Please submit a letter of application and resume quoting file #CSCAST 17-10 to ngosal@vha ca. Deadline to apply: August 5, 2010
VHA Home HealthCare is an Equal Opportunity Employer
Accredited by Accreditation Canada