Complex care and simple comforts; it’s what people in the community rely on us for and what VHA Home HealthCare has prided itself in offering for nearly 85 years. In July 2009, VHA Rehab Solutions joined the VHA family, expanding VHA’s services and network to over 1,500 health care professionals. With clients in eight Local Health Integration Networks (LHINs), VHA Home HealthCare’s client-centered, community-based approach provides a wide range of services including: nursing, rehabilitation, personal support and home support. Our caring team of professionals helps Ontario seniors, families, adults and children living with disabilities or suffering from a chronic or terminal illness, live life more independently, in comfort and with dignity.
Our unique work culture values diversity, flexibility and autonomy, encouraging employees to achieve their goals through ongoing training, support and teamwork. If you’re looking for a challenging and rewarding career in health care, you belong at VHA.
CSC Call Response Agent
Permanent Full-time Shift
Regular Shift-6:30am-2:30pm plus rotating weekend and holiday shifts
CSC Call Response Agents:
In this role you will provide call answering and administrative support to the CSC; primary contact for all telephone inquiries made by the clients, CCACs, Community Partners, Subcontractors, PSWs, nurses and Rehabilitation Service Providers. The main functions of this role include telephone support, routine caller follow up, handling of client complaints and emergency calls, routine service changes and updates, private and all other general inquiries, maintenance of the client data base and communications with all VHA staff.
You are an effective communicator with superior telephone skills and the ability to deal effectively and courteously with clients, funders and employees by demonstrating excellent customer service skills. Demonstrated ability to effectively deal with or diffuse caller conflicts and complaints, excellent listening skills. You are culturally competent, interacting effectively with diverse stakeholders with a wide range of communication skills, knowledge and understanding of the home care system. Strong attention to detail and the ability to deal with multiple priorities is a requirement. You possess strong computer skills with proven speed and accuracy (50wpm) and have experience and a keen desire to learn and utilize new software/electronic applications.
You are a strong team player and can work effectively under pressure, adhering to deadlines. You are comfortable working in a constantly shifting environment as VHA responds to changes in client needs and staff availability. You have relevant post secondary school education/training combined with practical experience. Medical terminology is an asset. Proven organizational and effective problem solving skills are required. Demonstrated efforts to continuously develop and upgrade skills and achieve personal and organizational performance targets are required. Knowledge of GoldCare and the ability to converse in a second language is a definite asset.
Competitive salary, professional development and benefits including company pension and gym membership.
Please submit a letter of application and resume quoting file # CSC CRT 18-10 to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax 416-482-8773.
Deadline to apply: August 9, 2010
VHA Home HealthCare is an Equal Opportunity Employer www.vha.ca
Accredited by Accreditation Canada