VHA Client Bill of Rights
- Clients are to be informed of their rights in writing.
- Clients have the right to expect courteous and helpful service in a manner that respects the client's dignity, individuality, privacy and promotes the client's autonomy.
- Clients have the right to expect that their medical and personal information remain confidential.
- Clients have the right to participate in the planning and implementation of their own care plans.
- Clients have the right to expect that their ethnic, spiritual, linguistic and cultural beliefs and customs will be respected and honoured.
- Clients have the right to expect quality care from trained health care professionals (and non-professionals) that is both safe and supervised.
- Clients have the right to complain about any part of their care or service and are guaranteed that each complaint will be fully investigated and acted upon without prejudice, reprisal or interference and will be done so in a timely manner.
- Clients must be informed of our agency's complaint procedure and how to access the procedure.
- Clients have the right to be fully informed about the types of services that they can expect to receive.
- Clients are made aware of any persons and affiliate agencies providing care and their function.
- Clients have the right to give or refuse consent to the provision of any service, caregiver or program of care.
- Clients have the right to be serviced in a manner that is free from physical, mental and financial abuse.
